Carla Matos

Notre accompagnement repose sur une vision globale et un engagement concret, offrant aux marques les outils essentiels pour croître et réussir.

De la création de marque au développement produit, en passant par le sourcing, la production et la stratégie commerciale, nous orchestrons chaque étape avec une approche agile et adaptée. Parce que chaque projet est unique et singulier, nous le structurons et le dynamisons pour révéler toute sa force et son potentiel.

Nous vous aidons également à scaler votre activité avec des solutions sur mesure, du mentoring et un accompagnement en marque blanche.

Climate action to build a greener Europe!

Brand Concept Manager, Co-creation and Business Developer
During this time, I sourced sustainable fabrics from Portugal and designed innovative and eye-catching accessories.

CARLA_M. is a contemporary jewellery brand focusing on upcycling and recycling industrial materials and ensuring a consistent awareness around sustainability and consumption.

My successes:
✓Creating of a capsule Collection in 2016 to celebrate the 90th anniversary of Eleutério, a recognised Portuguese filigree brand
✓Won awards at Bijorhca Paris and Maksen Consulting and being successfully selected as one of the Top 5 "Next Big Ideas” for SIC TV Channel in Portugal

Stores that have selected my pieces:
✓In Portugal, by Fundação Serralves, CCB, B-Shop Museu Berardo, Loja do Castelo de S.Jorge and BCT Concept Store
✓Various Concept Stores, Galleries and Design Shops in countries such as Japan, Turkey, Hong Kong, Lebanon, Canada, USA, Ireland, Belgium, Italy, France, the Netherlands, and Luxembourg

Museums that have selected my pieces:
✓The San Francisco Ballet and Chicago’s Museum of Contemporary Art (MCA) in the United States, and the Queensland Museum in Australia
✓In Italy, the Triennale Design Museum in Milan and the Centre of Contemporary Art Punta della Dogana in Venice
✓Additionally, the Museums of La Pedrera and Casa Milá in Barcelona and the Museum of Applied Arts (MAK) in Austria

Founder and jewelry Designer

In this position, I identified transversal opportunities for organisational improvement. I also defined and implemented solutions that contributed positively to the quality of service and customer satisfaction.

In this role I reduced billing complaints and participations through process optimisation and systems reengineering, ensuring the implementation of new billing and communication scenarios with the Customer and KPI’s definition.

My successes:

✓ Created and implemented System Requirements to implement new solutions and new billing scenarios
✓ Identified opportunities for improvement in communication with the Customer through the analysis of Information Requests and Invoicing Complaints
✓ Created a multidisciplinary working group with the responsibility of reporting and follow up to the Company Administration

CEO
Designer: Jewellery, Fashion Accessories

In this role I successfully analysed complaints and identified reasons for recurrence. I also implemented new procedures for solving customers participations in the first Contact.

My successes:

✓ Redefinition of the governance model of the Recurrent Claims Area.
✓ Ombudsman Manager with main role on analysis of Customer complaints sent by Consumer Protection Associations ensuring institutional response to Customer and Associations within the legally established deadlines

In this position, I coordinated the Interface with the Core Business Areas (Call Center, Marketing, Commercial, Invoicing, Network and Provisioning) and users.

My successes:

✓ Supported CRM and Billing applications by reporting anomalous or non-conforming situations
✓ System Requirements, monitoring and validation of solutions and acceptance tests (UAT’s)
✓ Implemented Requirements to adapt corporate satellite systems to the new Customer Relationship Management tool (CRM)
✓ Analysed CRM workflow errors with impact on the Customer Complaints and propose corrective measures and / or new features for CRM.